Privacy Policy

Last updated: January 2026

Overview

GPSupdate ("we", "us", "our") is an independent provider of online GPS map update assistance. This policy explains what information we collect when you visit our website or use our services, how we use it, and the choices you have. By using our website you agree to the practices described here.

Information we collect

We collect information in two ways:

Information you give us — such as your name, email address, the type and model of your GPS device, and the details of the issue you need help with, for example when you use live chat, email us or submit our contact form.
Information collected automatically — such as your IP address, browser type, device information, pages visited and time spent, gathered through cookies and similar technologies.

Any payments, if applicable, are processed by third-party payment providers; we do not store full card details on our servers.

How we use your information

To provide support and complete the map updates you request.
To respond to your messages and follow up on your enquiries.
To operate, maintain and improve our website and services.
To send service-related notices and, where you have opted in, updates about new map releases.
To detect, prevent and address technical issues or misuse.

Cookies & tracking

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used. Our live chat provider may also set cookies to maintain your chat session. You can control cookies through your browser settings; disabling some cookies may affect how the site functions.

We do not sell your personal information. We share it only with trusted service providers who help us run our business — for example, our live chat, email and hosting providers — and only as needed to deliver our services. We may also disclose information where required by law or to protect our rights, users or the public.

Data security

We use reasonable technical and organizational measures to protect your information against loss, misuse and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Data retention

We keep personal information only for as long as needed to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we delete or anonymize it.

Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to object to certain processing. To exercise any of these rights, contact us using the details below and we will respond as required by applicable law.

Children's privacy

Our services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date above. Significant changes will be highlighted on this page.

Contact

Questions about this policy? Email us at info@webname.com or reach us at 5564-45 Street NW, Edmonton, AB. You can also start a live chat.